Thank you for shopping with us. This Refund and Returns Policy outlines the conditions under which returns and refunds are accepted by Huaihua Feiduo E-commerce Co., Ltd (“we”, “us”, or “our”). By placing an order on our website, you agree to the terms described below.

1. Return Eligibility

You may request a return under the following conditions:

  • The return request is submitted within 7 days of receiving the product
  • The item is unused, undamaged, and in its original packaging
  • All tags, labels, and accessories (if applicable) are intact
  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, washed, or damaged items
  • Items returned without prior authorization
  • Items marked as Final Sale / Non-refundable
  • Customized or personalized products
  • Products damaged due to improper use or handling

3. How to Request a Return

To initiate a return or refund request, please contact us through our website and provide:

  • Order number
  • Product name(s)
  • Reason for return
  • Clear photos or videos (required for damaged, defective, or incorrect items)

Returns sent without approval may be refused.

4. Return Shipping Costs

  • Customer Responsibility:
    If the return is due to personal reasons (e.g., change of mind, wrong size, incorrect order placed by the customer), the customer is responsible for return shipping costs.
  • Our Responsibility:
    If the return is due to a defective, damaged, or incorrect item sent by us, we will cover reasonable return shipping costs after verification.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Refunds

Once the returned item (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method only
  • Refund processing time: 3–7 business days after approval
  • Additional processing time may be required by your bank or payment provider

Please note:

  • Original shipping fees are non-refundable, unless the refund is due to our error
  • Refunds may be denied if the returned item does not meet the return conditions

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos or videos.
After verification, we will arrange a replacement, partial refund, or full refund as appropriate.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or payment method
  2. Contact your bank or payment provider
  3. If the issue persists, please contact us for further assistance

8. International Returns

For international orders:

  • Return shipping costs are generally the customer’s responsibility unless the issue is caused by us
  • Customs duties, taxes, and fees are non-refundable
  • Returned items should be marked as “Returned Goods” to avoid unnecessary customs charges

9. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us through our website:

Company Name: Huaihua Feiduo E-commerce Co., Ltd
Website: https://feiduobusine.shop/